The heart of MT is its Control Room which provides proactive customer support throughout the service. Operating 24/7, it is manned by professional operators who know each customer’s specific characteristics.
the NOC, consisting of specialist VSAT operators, equipped with advanced telecommunications control solutions
the network of Field Engineers carrying out installations, surveys and maintenance worldwide
the Technical Account Managers (TAM) dedicated to each customer
the IOT systems, tailored to individual customer needs
The heart of MT is its Control Room which provides proactive customer support throughout the service. Operating 24/7, it is manned by professional operators who know each customer’s specific characteristics.
the NOC, consisting of specialist VSAT operators, equipped with advanced telecommunications control solutions
the network of Field Engineers carrying out installations, surveys and maintenance worldwide
the Technical Account Managers (TAM) dedicated to each customer
the IOT systems, tailored to individual customer needs
The Control Room prevents technical problems via a constant monitoring service, set to different levels of support according to individual customer requirements:
MT promptly contacts the ship’s crew or the local support to solve all technical problems, keeping the customer’s technical department updated
MT contacts only the customer’s technical department
to be agreed based on the customer’s needs
A set of useful tools that control the performance of the Internet service are available both for the customer’s technical department and for the crew:
the intuitive Modem Monitor portal shows the RF performance and traffic trend of each ship;
the SatJumper proprietary software optimizes each ship’s satellite connection through a user-friendly interface accessible on board.
A set of useful tools that control the performance of the Internet service are available both for the customer’s technical department and for the crew:
the intuitive Modem Monitor portal shows the RF performance and traffic trend of each ship;
the SatJumper proprietary software optimizes each ship’s satellite connection through a user-friendly interface accessible on board.
One Step Ahead. Our passionate team of engineers offers innovative solutions for the connectivity service management anticipating customer needs: customer satisfaction is our top priority.
