NOC Network Operating Center

Highly automated control, monitoring and diagnostic system, active 24/7 through the NOC - Network Operation Centre. The NOC can handle various problems quickly through remote monitoring systems and thus take action and/or communicate solutions to the interface on the Customer's side.

Escalation Process

  • Kayako, management of an advanced call centre that ensures the traceability of events, divided by the level of priority, and ticketing
  • Automatic alarms and signals sent within a few minutes to the NOC and the interface on the customer's side
  • First level of support for problems with IT managers, normally over the telephone
  • Second level of support with senior engineers
  • Crisis unit, third-level support normally in situ (at the customer's site)